Poster 70 - Reactive to Proactive: Building a Culture of Continuous Compliance and Quality

Tuesday, April 28, 2026

12:30 PM - 1:00 PM MDT

Location: Screen 17, Exhibit Hall Poster Pavilion

Most compliance and quality efforts are reactive, focused on fixing problems after they occur. This session introduces a proactive model that implements quality and compliance into daily practice through strong systems and an environment of continuous improvement. Attendees will learn how to build internal structure that anticipates issues before they arise.

Learning Objectives:

Identify the differences between a reactive and proactive quality and compliance approaches and learn how building a proactive quality and compliance mindset can help your organization grow with continuous improvement.
Discover how to develop compliance committees, use data dashboards, and apply audit-ready practices to drive early detection and boost performance across all departments.
Explore strategies to engage clients, involve your board of directors, and secure staff buy-in for quality and compliance initiatives, promoting transparency and improved outcomes across your organization.

Poster Presenter(s)

Jennifer Douglass

Quality Director
The Guidance Center
Bradford, Pennsylvania

Disclosure information not submitted.
Erika N. Hastings, LPC, CHC

Senior Director Quality, Compliance, & Information
The Guidance Center
Bradford, Pennsylvania

Disclosure information not submitted.