Poster 12 - No Silos: How Business, Clinical, and Workforce Operations Deeply Collaborated to Transition Indiana's Oldest CMHC to the CCBHC Model

Monday, April 27, 2026

12:30 PM - 1:00 PM MDT

Location: Screen 19, Exhibit Hall Poster Pavilion

Change is necessary but can be onerous. Transitioning Indiana's oldest CMHC to the CCBHC model has required much energy, teamwork, collaboration, and ego-checking. This change is complicated by additionally being a CCBHC inside of Indianapolis' safety-net hospital. All sides of the CMHC's house--clinical, business, and human resource operations--had to work in concert with no entity choosing to only stay in their lane. For us to become a CCBHC, a deep an examination of our team dynamic was required as much as knowing CCBHC standards. This poster presentation will look at CCBHC transformation through this center's senior leadership team.

Learning Objectives:

Attendees will learn about the collaboration that is required between business, clinical, and workforce operations to plan for and implement CCBHC.
Attendees will learn about the unique challenges that a community mental health center embedded in a safety net hospital faced in transforming to CCBHC.
Attendees will learn about stumbling blocks may occur and lessons learned when all areas of mental health operations are not in sync regarding CCBHC planning and implementation.

Poster Presenter(s)

James G. Richter, LMHC CCMHC ACS

Director of Clinical Services
Sandra Eskenazi Mental Health Center
Indianapolis, Indiana

Disclosure information not submitted.
Kelley Mills, MBA

Director of the John & Kathy Ackerman Mental Health Professional Development Center
Sandra Eskenazi Mental Health Center
Indianapolis, Indiana

Disclosure information not submitted.
Ashley Overley, MD

CEO & VP MENTAL HEALTH OPERATIONS
Sandra Eskenazi Mental Health Center
Indianapolis, Indiana

Disclosure information not submitted.