Poster 34 - Improving Health Outcomes in Complex Care Using Care Coordination

Monday, April 27, 2026

1:15 PM - 1:45 PM MDT

Location: Screen 6, Exhibit Hall Poster Pavilion

Innovative Care Partners provides care coordination services to 4,000 complex care Massachusetts Medicaid members. In this presentation, we will inform attendees about Innovative Care Partners 20 domains of member support and its methods for delivering the services. We will also explain how in 2024 our program's medical admissions were 5.3% lower than the statewide program average, behavioral health admissions were 16.1% lower than the statewide program average, and emergency department visits were 2.5% lower than the statewide program average. In 2024, the program ranked 3rd lowest program in the state for risk-adjusted total cost of care.

Learning Objectives:

The presentation will demonstrate how comprehensive care coordination services in a complex care Medicaid population can achieve the dual goals of improving health outcomes and reducing cost of care.
The presentation will identify and discuss key features of data-driven, integrated behavioral health and medical services, can promote positive member outcomes.
The presentation will identify and explore how supporting members with comprehensive care coordination services, and advocacy when members are confronted with systemic bias, results in members successfully accessing services.

Disclosure(s):

Daniel Quinn, LICSW, MBA: No financial relationships to disclose

Poster Presenter(s)

Daniel Quinn, LICSW, MBA

Vice President of Healthcare Integration
Innovative Care Partners, LLC
West Springfield, Massachusetts

Disclosure(s): No financial relationships to disclose
EL

Elizabeth LaGuerre, LMHC, MFT

Service Area Director
Center for Human Development
West Springfield, Massachusetts

Disclosure information not submitted.