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Technology Solutions

Education Session E

E16 - From Rollout to Results: The Change Management Blueprint for Leading a Successful AI Implementation

Tuesday, April 28, 2026
2:15 PM - 3:15 PM MDT
Location: Bluebird 3G
NASW CCB SHRM NBCC
Deciding to implement an AI platform is only the first step in the journey toward tech transformation. Without a thoughtful change management strategy to drive staff buy-in and adoption, implementation falls flat. In this session, Kate Benedetto, Customer Insights Manager at Eleos, joins Felicia Jeffery, CEO of Gulf Coast Center, Tracie Del Torto, Chief Clinical Officer of Lighthouse Behavioral Wellness Centers, and Correnda Perkins, Chief Program Officer at Hillsides, to present a detailed framework for leading smooth, enterprise-wide change—with a focus on achieving meaningful ROI through a successful AI tech rollout.

Learning Objectives:

  • Identify the key components of an effective change management strategy for AI implementation in behavioral health, including leadership alignment, proactive communication, and staff training.
  • Recognize common challenges in AI adoption across clinical teams—such as skepticism, workflow disruption, and perceived loss of autonomy—and develop strategies to proactively address them.
  • Establish a framework for measuring implementation success through go-live and beyond, with a focus on long-term engagement, clinical value, and organizational return on investment (ROI).
Disclosure(s):
Felicia Jeffery, LPC: No financial relationships to disclose
Tracie Del Torto, LCSW: No financial relationships to disclose
Kate Benedetto, MA: No financial relationships to disclose
Correnda Perkins, LCSW: No financial relationships to disclose

    Breakout Presenter(s)

  • Felicia Jeffery, LPC

    Chief Executive Officer
    Gulf Coast Center
    Charlotte, North Carolina

    Disclosure(s): No financial relationships to disclose

  • Tracie Del Torto, LCSW

    Chief Clinical Officer
    Lighthouse Behavioral Wellness Centers
    Ardmore, Oklahoma

    Disclosure(s): No financial relationships to disclose

  • Kate Benedetto, MA

    Customer Insights Manager
    Eleos Health
    Spring Hill, Florida

    Disclosure(s): No financial relationships to disclose

    Slides Handouts
  • CP

    Correnda Perkins, LCSW

    Chief Program Officer
    Hillsides
    Pasadena, California

    Disclosure(s): No financial relationships to disclose