E4 - Real Talk: Integrated Care in a Community Health Center Setting

Patients and communities have a variety of needs that stem from chronic disease, mental and behavioral health conditions, and substance use disorders, as well as from persistent economic and social barriers. To address these issues and meet the needs of their patients, provider organizations must proactively bring care teams together, across disciplines, to introduce new services, foster collaboration, and build new partnerships. This session will provide an overview of ways in which Colonial Behavioral Health, a Community Services Board and full-service behavioral health agency in Williamsburg, Virginia, and Southeastern Virginia Health System, a Federally Qualified Health Center, are working to bring their care teams together and develop a highly integrated outpatient primary care/behavioral health practice in a newly designed facility. In addition, attendees will hear lessons learned associated with readiness, partnership, visioning, communication, care delivery, change management, quality improvement, and testing using PDSA cycles.

This session will include an overview of considerations for implementing integrated care and a review of practical ways to engage primary care, dental, and behavioral health clinicians in developing an integration model.

During the session, materials, including agendas and tip sheets, will be shared with participants. Adult learning principles will be utilized to engage the audience, such as allowing time for questions during the didactic presentation and engaging the audience to share their experiences.