G17 - From Burnout to Breakthrough: Improving Capacity and Satisfaction Without Adding Staff

Wednesday, April 29, 2026

9:00 AM - 10:00 AM MDT

Location: Bluebird 2G

Behavioral health organizations face increasing demand and limited resources. This session shares a real-world case study of how one center improved client capacity and enhanced staff satisfaction without adding staff. Attendees will learn practical strategies to uncover operational bottlenecks, redesign processes, and foster stronger collaboration across teams. Leaders will walk away with proven approaches and inspiration to begin exploring capacity improvements in their own organizations without burning out staff.

Learning Objectives:

Describe the mindset shift leaders must make to solve capacity problems in a challenging environment by listening to their staff and acting on their insights.
Apply the proven approach to improve their organization’s capacity to see more clients by studying bottlenecks, collaboratively developing, and validating solutions to sustainably improve capacity.
Apply suitable solutions for capacity improvement in their own organization, such as schedule redesign, workflow redesign, and the redesign of service offerings.

Disclosure(s):

Dell Anderson, M.Ed., LMHC: No financial relationships to disclose

Kathy Letendre, MHSA: No financial relationships to disclose

Breakout Presenter(s)

Dell Anderson, M.Ed., LMHC

Executive Director
Renew
Ephrata, Washington

Disclosure(s): No financial relationships to disclose
Kathy Letendre, MHSA

VP of Organizational Excellence
Ingenium Healthcare Advisors
Middletown Springs, Vermont

Disclosure(s): No financial relationships to disclose

Slides Handouts