Leaders in behavioral health and community-based care must deliver measurable quality improvement while guiding teams through constant organizational and system level change. This session equips leaders with practical approaches that integrate quality improvement, change management, and leadership to strengthen performance and sustain results. Participants examine how change occurs in healthcare settings, how people and culture influence adoption, and how leaders can use structured tools, metrics, and communication to drive improvement. The session emphasizes stakeholder alignment, relational leadership, and continuous improvement to help leaders translate strategy into action. Through applied frameworks, real world scenarios, and action planning, participants gain skills they can immediately apply to lead effective changes and improve outcomes in their organizations.
Learning Objectives:
• Explain foundational principles of quality improvement and change management and their relevance to behavioral health and community-based care settings.
• Analyze the human, relational, and cultural factors that influence stakeholder alignment, resistance, and engagement during change initiatives.
• Apply change management tools and quality improvement methods, including process mapping and performance measurement, to support continuous improvement.
• Develop communication strategies that effectively convey the need for change, address concerns, and promote shared ownership across teams.
• Create an actionable leadership plan that integrates quality improvement and change management strategies to advance organizational goals.
