Chief Operating Officer
Northwestern Counseling & Support Services
St. Albans, Vermont
Kim McClellan, MBA is Chief Operating Officer and Compliance Officer at Northwestern Counseling & Support Services (NCSS) in St. Albans, Vermont, where she provides executive oversight of Health Information Management, IT, Billing, Facilities, and data analytics. With 19 years’ experience in community mental health and IDD, Kim specializes in aligning infrastructure, compliance, and quality to support high-performing, integrated systems of care—while maintaining a strong focus on person-centered, outcomes-driven care. Kim was the executive sponsor of NCSS's 2024 analytic self-assessment. Prior to NCSS, she held the Chief Operating Officer, Compliance Officer, and HR leadership roles at Lamoille County Mental Health Services. Kim holds an MBA in Sustainability and Leadership from Green Mountain College and a BA in Psychology from Johnson State College.
NCSS is $60M prospective CCBHC and IDD agency, with integrated school-based services, an independent K-12 school, and parent child center serving northwest Vermont. In FY25 the agency served 4,240 individuals and provided 509,362 hours of care.
F13 - From Spreadsheets to Strategy: Building Organizational Analytics Capability
Tuesday, April 28, 2026
4:00 PM - 5:00 PM MDT