C2 - When Measurement Becomes Meaning: Unlocking the Power of the DLA‑20

Monday, April 27, 2026

4:00 PM - 5:00 PM MDT

Location: Bluebird 3C

How do Community Behavioral Health Centers turn data into direction? Numbers mean nothing without a purpose. Come discover how the DLA-20 (Daily Living Activities-20) transforms a functional assessment from a compliance checkbox into a powerful, person-centered tool that drives real outcomes. Through one CBHC's journey, you will leave with practical strategies to make data work for your clients. See firsthand how intentional use of the DLA-20 strengthens clinical decisions and tracks meaningful functional change. Then watch it become a reporting engine — one that tracks what matters and drives continuous improvement across your agency. Turn your data into direction and your outcomes into impact.

Learning Objectives:

Identify the core components of the DLA-20 and explain how this functional, person-centered assessment tool supports meaningful outcome measurements.
Define how the DLA-20 moves measurement based care from concept to clinical practice.
Examine how to implement the DLA-20 in a way that is sustainable, staff-friendly, and operationally feasible across treatment environments.
Learn how to use DLA-20 data to build reports that will support treatment planning, discharge planning, as well as aggregate data for outcomes reporting that informs quality improvement efforts and program design.

Disclosure(s):

Annie Jensen, LCSW: No financial relationships to disclose

Jenny L. Ganaway, MSW, LCSW: No financial relationships to disclose

Breakout Presenter(s)

Annie Jensen, LCSW

Co-Author DLA-20 & Managing Partner
DLA-20 Insights
Columbia, Missouri

Disclosure(s): No financial relationships to disclose
Jenny L. Ganaway, MSW, LCSW

DLA-20 Consultant
DLA-20 Insights
Columbia, Missouri

Disclosure(s): No financial relationships to disclose
Tristan Keelan, MBA

Account Executive
5 Element Analytics
Lockport, New York

Disclosure information not submitted.
GK

Gwen Koenig, LCSW

Chief Strategic Growth Officer
Omni Family of Services

Disclosure information not submitted.