Poster 38 - Welcome to the Work: A Model for Effective Clinical Onboarding in Community Behavioral Healthcare

Monday, April 27, 2026

1:15 PM - 1:45 PM MDT

Location: Screen 21, Exhibit Hall Poster Pavilion

Discover a structured, phased onboarding model designed to support new counselors in a community behavioral healthcare setting. Attendees will learn how cohort-based training, real-time coaching with attending counselors, and integrated supervision strategies enhance counselor readiness and retention. The session will share lessons learned, training content, and feedback from staff to help agencies strengthen their own onboarding practices.

Learning Objectives:

Identify the key components of a phased counselor onboarding model, including cohort-based training, attending clinician support, and structured supervision.
Analyze how the integration of an attending clinician into onboarding enhances counselor skill development and confidence in clinical practice.
Formulate strategies to adapt cohort-based onboarding practices to their own organizational context while balancing clinical quality and operational demands.

Poster Presenter(s)

Jennifer Cervi, LCSW, CASAC

Clinical Director of Integrated Services
Horizon Health Services
Getzville, New York

Disclosure information not submitted.
KB

Katie Burbee, LMHC

Corporate Director of Clinical Services
Horizon Health Services
Getzville, New York

Disclosure information not submitted.