Poster 68 - Navigating to Yes! How to Leverage CCBHC Flexibility at Your Front door and Beyond

Tuesday, April 28, 2026

12:30 PM - 1:00 PM MDT

Location: Screen 12, Exhibit Hall Poster Pavilion

This presentation will explore the creation and implementation of the Behavioral Healthcare Navigator (BHN) role, designed to improve access to care while preserving the capacity of the Outpatient Mental Health and Substance Use teams. We will showcase how this new role serves as a crucial resource within CCBHCs, enhancing client outcomes while supporting care teams. Attendees will gain insights into a fundamental aspect of CCBHC – providing care to all, regardless of funding – and explore how this role transforms the behavioral healthcare experience into one that is more efficient, compassionate, and sustainable.

Learning Objectives:

Explore Creative Solutions for Increasing Access in the CCBHC Model: Participants will discover strategies for expanding access to behavioral healthcare services within the CCBHC model, leveraging its flexibility for growth.
Develop Flexibility and Creative Problem- Solving in Uncertainty: Participants will gain strategies for addressing systemic barriers creatively and navigating the uncertainties of new approaches.
Identify the Importance of the Role: Participants will explore benefits – e.g. reducing access barriers/improving team morale – of having a designated person to guide clients through behavioral healthcare systems.

Poster Presenter(s)

Sarah Durham, LMHC, SUDP

Senior Clinic Manager, CCBHC Project Director
Sound Behavioral Health
Seattle, Washington

Disclosure information not submitted.
MJ

Maya Joyce, MSW, LSWAA

CCBHC Program Evaluator
Sound Behavioral Health
Seattle, Washington

Disclosure information not submitted.